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Systems Administrator I
Chicago, IL 

The American Medical Association (AMA), a nonprofit, is the nation's largest professional Association of physicians. We are a unifying voice and powerful ally for America's physicians, the patients they care for, and the promise of a healthier nation.  To be part of the AMA is to be part of our Mission to promote the art and science of medicine and the betterment of public health.

As an employer, we are dedicated to many efforts, including employee learning and development, social responsibility, diversity and inclusion and wellness. 

Our well-defined culture has strongly impacted the prosperity of our organization.  Our foundational values of Respect, Integrity, Innovation, Impact, Collaboration, Agility, Equity, and Trust are at the core of our efforts and continue to shape the success of the AMA.

We have an opportunity at our headquarters in Chicago, IL for a Systems Administrator I on our Education Center Product Support team. In this role, you will analyze and manage setup, configuration, and customization of Learning Management sites and environments to host our partners’ content on the AMA Ed Hub. Collaborate with developers and other team members in the testing cycle of the systems solutions. Configure new content areas and features. Maintain documentation on the use features and functions for platforms within the Digital Product team.

 

RESPONSIBILITIES:

Implement, configure, and maintain digital content platforms for partners

  • Consult with Product Manager and business stakeholders on platform requests; evaluate business needs and technical feasibility to host partners’ content
  • With Digital Marketing and Platform Partnership teams, configure new sites and features within the Ed Hub platform including Assigned Curriculum platform for all needed customers and features
  • Post updates as identified by stakeholders
  • Maintain SEO compliant tagging of content areas within our digital content platforms
  • Document configuration, build FAQ and how to articles

Plan and implement testing

  • Work with various developers on all testing cycles related to the system solutions, including: creation of overall test plans and detailed test cases, coordinated execution of the test plans, and coordination of user acceptance testing
  • Work with developers to manage and handle ‘break-fix’ issue resolution efforts including functional, performance, integrating testing
  • Assist in proper validation to ensure that issues have been resolved

May include other responsibilities as assigned. 

REQUIREMENTS:

  1. BS or BA degree in information technology or related field or equivalent experience is required.
  2. 3+ years’ experience with analysis and problem definition in learning management systems and other business applications and processes
  3. Experience in evaluating new technology and how it can improve business processes, including business and functional requirements analysis, including use case analysis, workflow and data flow modeling
  4. Understanding of web and mobile technologies such as HTML/XML; coding experience being a plus
  5. Ability to define technical requirements (considering business needs, root causes, feasibility in existing platform) and identify technical needs for new development; collaborate to develop business cases
  6. Ability to understand general technical design specifications and architecture in order to identify potential challenges and risks with supporting the identified business requirements with existing technology
  7. Able to express complex business and technical concepts effectively, both verbally and in writing; prepares written business documents that accurately describe technical requirements
  8. Builds and maintains effective working relationships with internal and external team members: elicits client and business needs and accurately represents technical feasibility to business leaders and clients
  9. Ability to work long hours when necessary; up to 10% travel may be required to attend educational events, and to meet with vendors and high-level business leaders

The AMA offers competitive salaries, including an incentive plan; excellent benefits and progressive technology.  Our office is a business casual environment and we respect work-life balance.  The American Medical Association is located at 330 N. Wabash Avenue, Chicago, IL 60611 and is convenient to all public transportation in Chicago. 

We are an equal opportunity employer, committed to diversity in our workforce.  All qualified applicants will receive consideration for employment.  As an EOE/AA employer, the American Medical Association will not discriminate in its employment practices due to an applicant’s race, color, religion, sex, age, national origin, sexual orientation, gender identity and veteran or disability status.

THE AMA IS COMMITTED TO IMPROVING THE HEALTH OF THE NATION

 

 

The AMA is dedicated to working with and providing reasonable accommodations to individuals with disabilities. If you require reasonable accommodation because of a disability in completing any part of the employment process, please e-mail accommodationrequest@ama-assn.org or call  (312) 464-4734 to help us understand the nature of your request and provide us your contact information.

 

Equal Employment Opportunity Statement
AMA is an equal opportunity employer. The Equal Employment Opportunity (EEO) Commission provides
EEO lawsPDF FIle and the EEO poster supplementPDF FIle to explain employee’s rights in the workplace.

 

© 2015 American Medical Association. All rights reserved.